By Richard A. Oppel, Jr.: The New York Times: The Department of Veterans Affairs announced plans Monday for a new customer service bureau to help train employees to focus on customer satisfaction and make the department more accountable to the millions of veterans it serves. The plans also include a structural overhaul that over time could lead to consolidating a wide range of functions under a handful of regional offices.
Officials also called for new guidelines for individual facilities to have tighter relationships with chapters of veterans organizations, as well as with local lawmakers and military installations and colleges in their vicinity. The department offered no timetable for the changes. Read article here: http://www.nytimes.com/2014/11/11/us/va-creates-plans-to-consolidate-services.html