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Cultural change critical to rescuing VA, experts say

By Mike Wereschagin, Carl Prine and Adam Smeltz
The Pittsburgh Tribune-Review —  As the Department of Veterans Affairs tries to find its way through one of the worst crises in its history, critics inside and outside say nothing less than a cultural change will rescue the embattled agency.

Secretary Eric Shinseki resigned on Friday, two weeks to the day after Undersecretary for Health Robert Petzel retired. Shinseki was forced out by the growing scandal of secret waiting lists at VA hospitals across the country, including one in Pittsburgh that included more than 600 veterans.

The country’s largest hospital system lost its top two leaders in two weeks, is under fire from powerful politicians and interest groups, and awaits an internal overhaul in the glare of an election-year political spotlight.

And the man at the helm — acting Veterans Affairs Secretary Sloan Gibson — just joined the department in February.  To read the entire article, click here:  http://www.stripes.com/news/veterans/cultural-change-critical-to-rescuing-va-experts-say-1.286499